Privacy Policy

PRIVACY POLICY

Effective Date: 07/05/2025

At DBKay Prep Services, your privacy is important to us. This policy explains how we collect, use, and protect your personal information in accordance with legal and industry standards, including Twilio and advertising compliance.

1. What We Collect

We may collect and store the following information:

• Name

• Email address

• Phone number

• LLC or business name

• Business-related preferences and service details

• Communication history and order information

This information is collected through contact forms, service onboarding, direct communication, and advertising opt-ins.

2. How We Use Your Information

Your information is used to:

• Provide and improve our logistics and fulfillment services

• Send service updates, billing notices, and account alerts

• Offer support and respond to inquiries

• Share relevant offers or updates via SMS or email (compliant with Twilio and social ad platforms)

3. No Selling or Sharing of Personal Data

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Any information shared with service providers (e.g., Twilio, email software, or CRM platforms) is used strictly to deliver DBKay-related services and communications.

4. SMS & Email Compliance

All communications comply with Twilio’s A2P 10DLC requirements. Users may opt out of SMS messages by replying “STOP.” Email opt-outs can be managed by clicking the unsubscribe link or contacting us directly.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission can be 100% secure, and users share information at their own risk.

6. Third-Party Tools

We may use third-party tools (e.g., analytics, email software, CRM) to enhance our services. These tools are selected based on their compliance with data privacy regulations.

7. Access & Control

You may request to review, update, or delete your information at any time by contacting us. We will comply promptly, unless restricted by law or business obligations.

8. Policy Updates

This policy may be updated periodically. We encourage users to check this page for updates. Continued use of our services indicates acceptance of the latest version.

9. Contact Us

For questions about our privacy practices, contact:
📧 quote@dbkayprepservices.com
📞 (513) 543-0729